Next Edge Solutions LTD Website and App Privacy Policy.
Last updated: 09/05/2024
This Privacy Policy describes how Next Edge Solutions LTD, a company registered in England under company registration number 15165259, with its registered office at 6, 57 Bell House Webber Street, London, United Kingdom, SE1 0RF, ("Next Edge Solutions," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website or use our applications (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when this Privacy Policy was last revised. You are encouraged to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes to this Privacy Policy are posted will constitute your acknowledgment of the changes and your consent to abide and be bound by the updated Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
If you have any questions about this Privacy Policy, please contact us at marketplacemonitor@nextedgesolutions.co.uk.
How We Collect and Use Your Personal Information
To provide you with our Services, we collect and have collected personal information about you from various sources over the past 12 months. The type of information we collect and use depends on how you interact with us.
We collect and use your personal information for the following purposes:
Communication: We use your information to communicate with you, including providing updates on our Services, responding to your inquiries, and notifying you of any changes to our policies.
Service Provision: We use your information to provide you with the Services, including facilitating transactions, processing payments, and delivering products or services to you.
Legal Compliance: We may use your information to comply with applicable legal obligations, including laws and regulations related to data protection and privacy.
Enforcement: We may use your information to enforce any applicable terms of service, protect the security of our Services, and defend our rights or the rights of our users or others.
Please note that in addition to the purposes mentioned above, we may also use your information for other legitimate business purposes, as permitted by applicable law.
If you have any questions about how we collect or use your personal information, please contact us at marketplacemonitor@nextedgesolutions.co.uk.
What Personal Information We Collect
In this section, we outline the types of personal information we collect, including:
Information You Provide: This includes information you provide to us when you create an account, make a purchase, or contact us for support.
Automatically Collected Information: We collect certain information automatically when you use our website or app, such as your IP address, device information, and browsing history.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
Third-Party Sources: We may also collect information about you from third-party sources, such as social media platforms or marketing partners.
What We Mean by "Personal Information"
For the purposes of this Privacy Policy, "personal information" means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This may include, but is not limited to, your name, email address, postal address, telephone number, payment information, and browsing history.
Information We Collect Directly from You
When you interact with our Services, you may directly provide us with certain information, including:
Basic Contact Details: Your name and email address.
Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Your username, password, and security questions.
Customer Support Information: Any information you choose to include when communicating with us through the Services.
Certain features of the Services may require you to provide us with this information. While providing this information is optional, it may limit your ability to use or access certain features of the Services.
Information We Collect through Cookies
In addition to the information you directly provide us, we also automatically collect certain information about your interaction with the Services. This information, referred to as "Usage Data," is collected through the use of cookies, pixels, and similar technologies.
Usage Data may include:
Information about how you access and use our Site and your account.
Device information, such as the type of device you are using.
Browser information, including the type of browser you are using.
Information about your network connection.
Your IP address.
Other information regarding your interaction with the Services.
Cookies and similar technologies help us enhance your experience on our Site, personalize your interactions with our Services, and analyze usage patterns to improve our offerings.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This information may include:
Support Services: Information collected by companies that support our Site and Services, such as squarespace
Payment Processors: Information collected by our payment processors to process your payment and fulfill your orders. This may include payment information (e.g., bank account, credit or debit card information, billing address) necessary to perform our contract with you. In most cases this will be stripe.
Online Tracking Technologies: When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. However, we are not responsible or liable for the accuracy of the information provided to us by third parties, nor for any third party’s policies or practices. For more information, please refer to the section below, "Third Party Websites and links
How We Use Your Personal Information
We use your personal information for the following purposes:
1. Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
2. Providing Products and Services: We use your personal information to provide you with the Services, including:
Processing your payments and fulfilling your orders.
Sending notifications related to your account, purchases, returns, exchanges, or other transactions.
Creating, maintaining, and managing your account.
Arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
3. Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including:
Sending marketing, advertising, and promotional communications by email, text message, or postal mail.
Showing you advertisements for products or services.
Tailoring the Services and advertising on our Site and other websites to better suit your interests.
You may opt out of receiving marketing and promotional communications at any time.
4. Communicating with You: We use your personal information to provide you with customer support and improve our Services. This includes:
Responding to your inquiries and providing assistance.
Improving our Services to better serve you.
Maintaining our business relationship with you.
Cookies
We use cookies on our Site to power and improve our Services, including remembering your actions and preferences, running analytics, and better understanding user interaction with the Services.
Types of Cookies We Use:
Functional Cookies: These cookies are essential for the operation of our Site and Services. They allow us to remember your actions and preferences.
Analytics Cookies: These cookies help us analyze how users interact with our Site and Services, allowing us to improve and optimize them.
Third-Party Cookies: We may permit third parties and service providers to use cookies on our Site to tailor the services, products, and advertising on our Site and other websites.
Managing Cookies:
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that removing or blocking cookies may impact your user experience and some features of the Services may not function properly.
Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
For specific information about the cookies we use to power our store with squarespace, please refer to our cookie policy
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances, subject to this Privacy Policy:
Service Providers: We may share your personal information with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and Marketing Partners: We may share your information with business and marketing partners to provide services and advertise to you. Our partners will use your information in accordance with their own privacy notices.
Your Consent: We may disclose certain information to third parties when you direct, request, or otherwise consent to such disclosure. For example, to ship products to you or through your use of social media widgets or login integrations.
Affiliates and Corporate Group: We may share your information with our affiliates or within our corporate group for the legitimate interest of running a successful business.
Business Transactions: We may disclose your information in connection with a business transaction, such as a merger or bankruptcy. We may also disclose your information to comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Categories of Personal Information
In the past 12 months, we have disclosed the following categories of personal information (but not sensitive personal information) about users for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Identifiers: Basic contact details and certain order and account information.
Commercial Information: Order information, shopping information, and customer support information.
Internet or Other Similar Network Activity: Usage Data.
Categories of Recipients
We have disclosed this personal information to the following categories of recipients:
Vendors and Third Parties: Including internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
Business and Marketing Partners
Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Categories of Personal Information Sold or Shared
In the past 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows:
Identifiers: Basic contact details and certain order and account information.
Commercial Information: Records of products or services purchased and shopping information.
Internet or Other Similar Network Activity: Usage Data.
Categories of Recipients
This personal information has been shared with the following categories of recipients:
Business and Marketing Partners
User-Generated Content
Our Services may allow you to submit, post, upload, or otherwise make available content, including but not limited to text, images, videos, comments, and other materials ("User-Generated Content").
By submitting User-Generated Content on our Services, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, store, display, reproduce, modify, create derivative works, perform, and distribute your User-Generated Content on our Services and through any other channels, including marketing and advertising materials.
You are solely responsible for any User-Generated Content you submit and the consequences of sharing or publishing it. By submitting User-Generated Content, you represent and warrant that:
You own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use your User-Generated Content.
Your User-Generated Content does not infringe on the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.
Your User-Generated Content complies with our Terms of Service and any other applicable guidelines or policies.
We reserve the right to review, remove, or edit User-Generated Content at our discretion, and we are not obligated to publish or use any User-Generated Content.
Please note that any User-Generated Content you submit may be publicly visible to other users of the Services, and we cannot guarantee the privacy or security of any User-Generated Content you submit.
Security and Retention of Your Information
We take the security of your personal information seriously and take reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encryption, firewalls, secure socket layer (SSL) technology, regular malware scanning, and other industry-standard security practices.
Despite our efforts to safeguard your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
If you have any questions about the security or retention of your personal information, please contact us using the contact information provided in this Privacy Policy.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.
Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to Delete: You may have the right to request that we delete the personal information we hold about you.
Right to Correct: You may have the right to request that we correct any inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
Right to Opt Out of Sale or Sharing or Targeted Advertising: You may have the right to opt out of the sale or sharing of your personal information or to opt out of targeted advertising.
Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may have the right to direct us to limit our use and/or disclosure of sensitive personal information.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: If we decline to process your request, you may have the right to appeal our decision.
Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe option in the emails we send you. Please note that even if you opt out of promotional emails, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below or by using the relevant options on our Site.
Non-Discrimination and Verification
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.
In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your jurisdiction, you may have the right to appeal our decision by contacting us using the contact details provided below, or you may lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of the country you live in, including the United States. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
If you have any questions please contact us at marketplacemonitor@nextedgesolutions.co.uk